Versão original em http://pages.altitude.com/competencias-agent-omnicanal#wp
A consultora Jason publicou as que considera serem as tendências de RH para 2016: HOLOCRACIA AGILE TALENT MANAGEMENT HUMAN CULTURE DESIGN HUMAN TECNOLOGY DESIGN OUTSOURCING IN HOUSE YOUNG TALENT CONFERENCE JASON WORLD WIDE TALENT ANALYTICS Mais detalhes em http://jasonassociates.com/newsletters/hed/tmpl/news.php?cd_newsletter=142
A Randstad realizou um estudo sobre a geração millennial, ajudando as empresas a “ligar” com os colaboradores nascidos entre 1980 e o ano 2000. Principais conclusões:
Have you ever wondered why you are attracted to working in customer service, and why so few (maybe none) of your friends and neighbors are? People who want to make a career in an area where innovation and growth happens do not typically think of the customer service department first. They are misguided. From the perspective of a business leader, there […]
